PikPok Status - Incident history https://status.pikpok.com PikPok Thu, 11 Dec 2025 12:55:59 +0000 Server Down Type: Incident Duration: 7 hours and 2 minutes Affected Components: Rival Stars: Horse Racing Dec 11, 19:58:29 GMT+0 - Resolved - This incident has been resolved. Dec 11, 12:55:59 GMT+0 - Investigating - We are aware of an ongoing in-game error where players cannot access the game. Our team is actively working to resolve the issue and get our players racing again. We apologize for any inconvenience this may have caused, and we appreciate your patience while we resolve the issue. Type: Incident

Duration: 7 hours and 2 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>19:58:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>12:55:59</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an ongoing in-game error where players cannot access the game. Our team is actively working to resolve the issue and get our players racing again. We apologize for any inconvenience this may have caused, and we appreciate your patience while we resolve the issue..</p> ]]> Thu, 11 Dec 2025 12:55:59 +0000 https://status.pikpok.com/incident/cmj1fyumi00935uvdylqil262 https://status.pikpok.com/incident/cmj1fyumi00935uvdylqil262 Google Play Services Type: Incident Duration: 6 hours and 8 minutes Affected Components: Rival Stars: Horse Racing Apr 16, 22:56:05 GMT+0 - Investigating - We are currently aware of an issue when signing into Google Play Services for our Android users. Our team is actively investigating the cause and working hard to resolve it as soon as possible. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience! Apr 17, 03:57:27 GMT+0 - Monitoring - We have rolled out the fix to all Android players, update 1.63.1 is now available for download on the Google Play Store. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>. Apr 17, 05:04:32 GMT+0 - Resolved - We have rolled out the fix to all Android players, update 1.63.1 is now available for download on the Google Play Store. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>. Type: Incident

Duration: 6 hours and 8 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>22:56:05</var> GMT+0</small><br><strong>Investigating</strong> - We are currently aware of an issue when signing into Google Play Services for our Android users. Our team is actively investigating the cause and working hard to resolve it as soon as possible. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience!.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>03:57:27</var> GMT+0</small><br><strong>Monitoring</strong> - We have rolled out the fix to all Android players, update 1.63.1 is now available for download on the Google Play Store. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>05:04:32</var> GMT+0</small><br><strong>Resolved</strong> - We have rolled out the fix to all Android players, update 1.63.1 is now available for download on the Google Play Store. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>..</p> ]]> Wed, 16 Apr 2025 22:56:05 +0000 https://status.pikpok.com/incident/cm9kj614w003yyw82mlt66j42 https://status.pikpok.com/incident/cm9kj614w003yyw82mlt66j42 Android Ad Availability Type: Incident Duration: 6 days, 4 hours and 42 minutes Affected Components: Rival Stars: Horse Racing Jan 26, 20:41:59 GMT+0 - Resolved - We have force-updated all Android users to version 1.59.1 after confirming that it resolved the issue for users over the weekend. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>. Jan 20, 16:00:00 GMT+0 - Investigating - We are currently aware of an issue affecting ad availability for our Android users. Our team is actively investigating the cause and working hard to resolve it as soon as possible. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience! Jan 23, 21:39:34 GMT+0 - Monitoring - We have begun rolling out the fix to a portion of our Android user base. Once we have confirmed that it resolves the issue and ads are restored, we will proceed with rolling it out to the rest of our players. Jan 23, 20:28:20 GMT+0 - Identified - Our team has located a probable cause and is currently wrapping up testing on this fix, with the intention of rolling it out later today. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience! Jan 24, 01:26:28 GMT+0 - Monitoring - We have rolled out the fix to all Android players, update 1.59.1 is now available for download on the Google Play Store. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>. Type: Incident

Duration: 6 days, 4 hours and 42 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>20:41:59</var> GMT+0</small><br><strong>Resolved</strong> - We have force-updated all Android users to version 1.59.1 after confirming that it resolved the issue for users over the weekend. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently aware of an issue affecting ad availability for our Android users. Our team is actively investigating the cause and working hard to resolve it as soon as possible. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience!.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>21:39:34</var> GMT+0</small><br><strong>Monitoring</strong> - We have begun rolling out the fix to a portion of our Android user base. Once we have confirmed that it resolves the issue and ads are restored, we will proceed with rolling it out to the rest of our players..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>20:28:20</var> GMT+0</small><br><strong>Identified</strong> - Our team has located a probable cause and is currently wrapping up testing on this fix, with the intention of rolling it out later today. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience!.</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>01:26:28</var> GMT+0</small><br><strong>Monitoring</strong> - We have rolled out the fix to all Android players, update 1.59.1 is now available for download on the Google Play Store. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>..</p> ]]> Mon, 20 Jan 2025 16:00:00 +0000 https://status.pikpok.com/incident/cm68hzida000z12a6ap9e9hd7 https://status.pikpok.com/incident/cm68hzida000z12a6ap9e9hd7 Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: Rival Stars: Horse Racing Oct 28, 21:00:00 GMT+0 - Identified - Rival Stars Horse Racing mobile is undergoing maintenance Maintenance is expected to last 1 hour. During this time, access to Rival Stars Horse Racing may be unavailable. Thanks for your patience. Oct 28, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 28, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Rival Stars Horse Racing mobile is undergoing maintenance Maintenance is expected to last 1 hour. During this time, access to Rival Stars Horse Racing may be unavailable. Thanks for your patience..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 28 Oct 2024 21:00:00 +0000 https://status.pikpok.com/maintenance/cm2thxx2m002criian2lfmzle https://status.pikpok.com/maintenance/cm2thxx2m002criian2lfmzle Event Hub Live Issue Update Type: Incident Duration: 21 hours and 10 minutes Affected Components: Rival Stars: Horse Racing Oct 10, 05:09:27 GMT+0 - Investigating - We are currently aware of an issue affecting the Event Hub access. Our team is actively investigating the cause and working hard to resolve it as soon as possible. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience! Oct 11, 02:19:43 GMT+0 - Resolved - We’re pleased to announce that the issue affecting the Event Hub has been resolved. Thank you for your patience and understanding while we worked to address this issue. Type: Incident

Duration: 21 hours and 10 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>05:09:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently aware of an issue affecting the Event Hub access. Our team is actively investigating the cause and working hard to resolve it as soon as possible. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience!.</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>02:19:43</var> GMT+0</small><br><strong>Resolved</strong> - We’re pleased to announce that the issue affecting the Event Hub has been resolved. Thank you for your patience and understanding while we worked to address this issue..</p> ]]> Thu, 10 Oct 2024 05:09:27 +0000 https://status.pikpok.com/incident/cm22ua4he000211u3wxbllggs https://status.pikpok.com/incident/cm22ua4he000211u3wxbllggs Login and Steeplechase Live Issue Type: Incident Affected Components: Rival Stars: Horse Racing Aug 26, 13:36:00 GMT+0 - Resolved - This issue has now been fixed, with our team monitoring for issues. Players affected may now play their game as normal. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>13:36:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue has now been fixed, with our team monitoring for issues. Players affected may now play their game as normal..</p> ]]> Mon, 26 Aug 2024 13:36:00 +0000 https://status.pikpok.com/incident/cm0b0hqp900381394ab62mztt https://status.pikpok.com/incident/cm0b0hqp900381394ab62mztt Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: Rival Stars: Horse Racing Jul 31, 21:45:00 GMT+0 - Identified - Rival Stars Horse Racing mobile is undergoing maintenance Maintenance is expected to last 1 hour. During this time, access to Rival Stars Horse Racing may be unavailable. Thanks for your patience. Jul 31, 22:45:00 GMT+0 - Completed - Maintenance has completed successfully Jul 31, 21:45:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>21:45:00</var> GMT+0</small><br><strong>Identified</strong> - Rival Stars Horse Racing mobile is undergoing maintenance Maintenance is expected to last 1 hour. During this time, access to Rival Stars Horse Racing may be unavailable. Thanks for your patience. .</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>22:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>21:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 31 Jul 2024 21:45:00 +0000 https://status.pikpok.com/maintenance/clzadazmo85422gfolzt789nau https://status.pikpok.com/maintenance/clzadazmo85422gfolzt789nau Division 1 Flat Racing Live Issue Type: Incident Duration: 1 hour and 6 minutes Affected Components: Rival Stars: Horse Racing Jul 22, 03:04:40 GMT+0 - Resolved - This incident has been resolved. Jul 22, 01:59:06 GMT+0 - Investigating - We are aware of an ongoing in-game error where players can enter Division 1 Flat Racing events but cannot complete the race. Our team is actively working to resolve the issue and get our players racing again. We apologize for any inconvenience this may have caused, and we appreciate your patience while we resolve the issue. Type: Incident

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>03:04:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>01:59:06</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an ongoing in-game error where players can enter Division 1 Flat Racing events but cannot complete the race. Our team is actively working to resolve the issue and get our players racing again. We apologize for any inconvenience this may have caused, and we appreciate your patience while we resolve the issue..</p> ]]> Mon, 22 Jul 2024 01:59:06 +0000 https://status.pikpok.com/incident/clywc99pp68812wjn138eun569 https://status.pikpok.com/incident/clywc99pp68812wjn138eun569 1.53 Rollout Login Issues Type: Incident Duration: 1 day, 1 hour and 40 minutes Affected Components: Rival Stars: Horse Racing Jun 25, 04:32:01 GMT+0 - Resolved - This issue has now been resolved. Players affected may now play their game as normal. Jun 24, 02:52:03 GMT+0 - Identified - We are aware of players being unable to login after updating to Release 1.53. We have temporarily paused rollout until this issue is resolved. Type: Incident

Duration: 1 day, 1 hour and 40 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>04:32:01</var> GMT+0</small><br><strong>Resolved</strong> - This issue has now been resolved. Players affected may now play their game as normal..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>02:52:03</var> GMT+0</small><br><strong>Identified</strong> - We are aware of players being unable to login after updating to Release 1.53. We have temporarily paused rollout until this issue is resolved..</p> ]]> Mon, 24 Jun 2024 02:52:03 +0000 https://status.pikpok.com/incident/clxsdtjnc56507c7n2ovalheuf https://status.pikpok.com/incident/clxsdtjnc56507c7n2ovalheuf Announcement Type: Maintenance Duration: 5 days Affected Components: Rival Stars: Horse Racing Jun 24, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 29, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 24, 01:00:00 GMT+0 - Identified - Live Events are paused until the end of this week! You can still head off to Steeplechase Stars and enjoy the adrenaline rush of hitting that perfect jump! With no breeding tasks, no restrictions, and no training tasks you can enjoy 100% pure racing! Type: Maintenance

Duration: 5 days

Affected Components:

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Live Events are paused until the end of this week! You can still head off to Steeplechase Stars and enjoy the adrenaline rush of hitting that perfect jump! With no breeding tasks, no restrictions, and no training tasks you can enjoy 100% pure racing!.</p> ]]> Mon, 24 Jun 2024 01:00:00 +0000 https://status.pikpok.com/maintenance/clxtk4vcl358304b7oig5e84dis https://status.pikpok.com/maintenance/clxtk4vcl358304b7oig5e84dis Live Event Points Issue Status Update Type: Incident Duration: 1 day, 2 hours and 15 minutes Affected Components: Rival Stars: Horse Racing Jun 18, 23:00:45 GMT+0 - Monitoring - We are aware of an ongoing in-game error where players are not receiving points for their races in Live Events. Jun 19, 04:27:21 GMT+0 - Monitoring - Due to the ongoing issues with Live Events today, these are being disabled until tomorrow 1PM. We understand that this is an inconvenience and we sincerely apologise. Once we have resolved this issue, we will post an update and the appropriate compensation will be made. Thank you for your understanding and patience. Jun 19, 23:59:34 GMT+0 - Monitoring - Great news! We are turning Live Events back on within the next 2 hours. We appreciate your patience and understanding during this time. Once the issue is fully resolved, we'll provide an update along with appropriate compensation. Thank you for your continued support! Jun 20, 01:15:59 GMT+0 - Resolved - We are pleased to announce that Flat Racing Live Events are now back online. The Cross Country event has concluded and will be reinstated following Release 1.53\. Apologies for any inconvenience caused by the impacted leaderboards. We will be investigating the extent of the incident and will be providing compensation at a later date. We appreciate your patience and understanding. Type: Incident

Duration: 1 day, 2 hours and 15 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>23:00:45</var> GMT+0</small><br><strong>Monitoring</strong> - We are aware of an ongoing in-game error where players are not receiving points for their races in Live Events..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>04:27:21</var> GMT+0</small><br><strong>Monitoring</strong> - Due to the ongoing issues with Live Events today, these are being disabled until tomorrow 1PM. We understand that this is an inconvenience and we sincerely apologise. Once we have resolved this issue, we will post an update and the appropriate compensation will be made. Thank you for your understanding and patience..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>23:59:34</var> GMT+0</small><br><strong>Monitoring</strong> - Great news! We are turning Live Events back on within the next 2 hours. We appreciate your patience and understanding during this time. Once the issue is fully resolved, we'll provide an update along with appropriate compensation. Thank you for your continued support!.</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>01:15:59</var> GMT+0</small><br><strong>Resolved</strong> - We are pleased to announce that Flat Racing Live Events are now back online. The Cross Country event has concluded and will be reinstated following Release 1.53\. Apologies for any inconvenience caused by the impacted leaderboards. We will be investigating the extent of the incident and will be providing compensation at a later date. We appreciate your patience and understanding..</p> ]]> Tue, 18 Jun 2024 23:00:45 +0000 https://status.pikpok.com/incident/clxl0cq7l159608bbojo4aar2qg https://status.pikpok.com/incident/clxl0cq7l159608bbojo4aar2qg Scheduled Maintenance for 1.53 Traits Update Type: Maintenance Duration: 1 hour Affected Components: Rival Stars: Horse Racing Jun 18, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 18, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 18, 22:00:00 GMT+0 - Identified - During this time, access to Rival Stars Horse Racing may be unavailable. Thank you for your patience and understanding while maintenance is underway. **Maintenance Details:** * **Game:** Rival Stars Horse Racing Mobile * **Date:** Tuesday, June 18th * **Start Time:** 10:00 PM UTC * **Expected Duration:** 1 Hour **Local Times:** * **EDT:** 6:00 PM - June 18th * **UTC:** 10:00 PM - June 18th * **CEST:** 04:00 AM - June 19th * **AEDT:** 09:00 AM - June 19th * **NZT:** 10:00 AM - June 19th Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - During this time, access to Rival Stars Horse Racing may be unavailable. Thank you for your patience and understanding while maintenance is underway. **Maintenance Details:** * **Game:** Rival Stars Horse Racing Mobile * **Date:** Tuesday, June 18th * **Start Time:** 10:00 PM UTC * **Expected Duration:** 1 Hour **Local Times:** * **EDT:** 6:00 PM - June 18th * **UTC:** 10:00 PM - June 18th * **CEST:** 04:00 AM - June 19th * **AEDT:** 09:00 AM - June 19th * **NZT:** 10:00 AM - June 19th.</p> ]]> Tue, 18 Jun 2024 22:00:00 +0000 https://status.pikpok.com/maintenance/clxkvxrrh64530bboj5g2wc4yo https://status.pikpok.com/maintenance/clxkvxrrh64530bboj5g2wc4yo