Duration: 7 hours and 2 minutes

Affected Components: Rival Stars: Horse Racing

Dec 11, 19:58:29 GMT+0
Resolved - This incident has been resolved..

Dec 11, 12:55:59 GMT+0
Investigating - We are aware of an ongoing in-game error where players cannot access the game. Our team is actively working to resolve the issue and get our players racing again. We apologize for any inconvenience this may have caused, and we appreciate your patience while we resolve the issue..

Duration: 6 hours and 8 minutes

Affected Components: Rival Stars: Horse Racing

Apr 16, 22:56:05 GMT+0
Investigating - We are currently aware of an issue when signing into Google Play Services for our Android users. Our team is actively investigating the cause and working hard to resolve it as soon as possible. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience!.

Apr 17, 03:57:27 GMT+0
Monitoring - We have rolled out the fix to all Android players, update 1.63.1 is now available for download on the Google Play Store. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>..

Apr 17, 05:04:32 GMT+0
Resolved - We have rolled out the fix to all Android players, update 1.63.1 is now available for download on the Google Play Store. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>..

Duration: 6 days, 4 hours and 42 minutes

Affected Components: Rival Stars: Horse Racing

Jan 26, 20:41:59 GMT+0
Resolved - We have force-updated all Android users to version 1.59.1 after confirming that it resolved the issue for users over the weekend. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>..

Jan 20, 16:00:00 GMT+0
Investigating - We are currently aware of an issue affecting ad availability for our Android users. Our team is actively investigating the cause and working hard to resolve it as soon as possible. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience!.

Jan 23, 21:39:34 GMT+0
Monitoring - We have begun rolling out the fix to a portion of our Android user base. Once we have confirmed that it resolves the issue and ads are restored, we will proceed with rolling it out to the rest of our players..

Jan 23, 20:28:20 GMT+0
Identified - Our team has located a probable cause and is currently wrapping up testing on this fix, with the intention of rolling it out later today. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience!.

Jan 24, 01:26:28 GMT+0
Monitoring - We have rolled out the fix to all Android players, update 1.59.1 is now available for download on the Google Play Store. Thank you again for your patience. If you are still experiencing issues, please contact our support team at <https://support.pikpok.com/>..

Duration: 1 hour

Affected Components: Rival Stars: Horse Racing

Oct 28, 21:00:00 GMT+0
Identified - Rival Stars Horse Racing mobile is undergoing maintenance Maintenance is expected to last 1 hour. During this time, access to Rival Stars Horse Racing may be unavailable. Thanks for your patience..

Oct 28, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 28, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 21 hours and 10 minutes

Affected Components: Rival Stars: Horse Racing

Oct 10, 05:09:27 GMT+0
Investigating - We are currently aware of an issue affecting the Event Hub access. Our team is actively investigating the cause and working hard to resolve it as soon as possible. We understand how frustrating this can be and appreciate your patience and understanding as we work on a solution. We’ll continue to provide updates here until the issue is fully resolved. Thanks for your patience!.

Oct 11, 02:19:43 GMT+0
Resolved - We’re pleased to announce that the issue affecting the Event Hub has been resolved. Thank you for your patience and understanding while we worked to address this issue..

Affected Components: Rival Stars: Horse Racing

Aug 26, 13:36:00 GMT+0
Resolved - This issue has now been fixed, with our team monitoring for issues. Players affected may now play their game as normal..

Duration: 1 hour

Affected Components: Rival Stars: Horse Racing

Jul 31, 21:45:00 GMT+0
Identified - Rival Stars Horse Racing mobile is undergoing maintenance Maintenance is expected to last 1 hour. During this time, access to Rival Stars Horse Racing may be unavailable. Thanks for your patience. .

Jul 31, 22:45:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 31, 21:45:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 6 minutes

Affected Components: Rival Stars: Horse Racing

Jul 22, 03:04:40 GMT+0
Resolved - This incident has been resolved..

Jul 22, 01:59:06 GMT+0
Investigating - We are aware of an ongoing in-game error where players can enter Division 1 Flat Racing events but cannot complete the race. Our team is actively working to resolve the issue and get our players racing again. We apologize for any inconvenience this may have caused, and we appreciate your patience while we resolve the issue..

Duration: 1 day, 1 hour and 40 minutes

Affected Components: Rival Stars: Horse Racing

Jun 25, 04:32:01 GMT+0
Resolved - This issue has now been resolved. Players affected may now play their game as normal..

Jun 24, 02:52:03 GMT+0
Identified - We are aware of players being unable to login after updating to Release 1.53. We have temporarily paused rollout until this issue is resolved..

Duration: 5 days

Affected Components: Rival Stars: Horse Racing

Jun 24, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 29, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 24, 01:00:00 GMT+0
Identified - Live Events are paused until the end of this week! You can still head off to Steeplechase Stars and enjoy the adrenaline rush of hitting that perfect jump! With no breeding tasks, no restrictions, and no training tasks you can enjoy 100% pure racing!.

Duration: 1 day, 2 hours and 15 minutes

Affected Components: Rival Stars: Horse Racing

Jun 18, 23:00:45 GMT+0
Monitoring - We are aware of an ongoing in-game error where players are not receiving points for their races in Live Events..

Jun 19, 04:27:21 GMT+0
Monitoring - Due to the ongoing issues with Live Events today, these are being disabled until tomorrow 1PM. We understand that this is an inconvenience and we sincerely apologise. Once we have resolved this issue, we will post an update and the appropriate compensation will be made. Thank you for your understanding and patience..

Jun 19, 23:59:34 GMT+0
Monitoring - Great news! We are turning Live Events back on within the next 2 hours. We appreciate your patience and understanding during this time. Once the issue is fully resolved, we'll provide an update along with appropriate compensation. Thank you for your continued support!.

Jun 20, 01:15:59 GMT+0
Resolved - We are pleased to announce that Flat Racing Live Events are now back online. The Cross Country event has concluded and will be reinstated following Release 1.53\. Apologies for any inconvenience caused by the impacted leaderboards. We will be investigating the extent of the incident and will be providing compensation at a later date. We appreciate your patience and understanding..

Duration: 1 hour

Affected Components: Rival Stars: Horse Racing

Jun 18, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 18, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 18, 22:00:00 GMT+0
Identified - During this time, access to Rival Stars Horse Racing may be unavailable. Thank you for your patience and understanding while maintenance is underway. **Maintenance Details:** * **Game:** Rival Stars Horse Racing Mobile * **Date:** Tuesday, June 18th * **Start Time:** 10:00 PM UTC * **Expected Duration:** 1 Hour **Local Times:** * **EDT:** 6:00 PM - June 18th * **UTC:** 10:00 PM - June 18th * **CEST:** 04:00 AM - June 19th * **AEDT:** 09:00 AM - June 19th * **NZT:** 10:00 AM - June 19th.